Terms and Conditions
Booking confirmation- Your booking is not confirmed until you have completed and signed your booking form. A non refundable deposit payment of 100% of the trial service cost, must be made within 1 week of invoice issuing and before the trial is to take place. This payment serves as a deposit to save your chosen date, up until the day your trial is completed.
Security Fee/Final Booking Fee – Following a successful trial, a non-refundable 50% deposit is required of the total wedding booking for your requested date. The remaining non-refundable 50% is due one month prior to wedding date. Refunds will only be made due to unforeseen circumstances and are given at our discretion.
Minimum Spend- A minimum artist call out fee of £350 is applied to every booking, including bride only bookings.
Booking Changes- Adjustments to bookings must be made with the agreement of the Artist and with as much notice as possible. If the number in a party reduces within 30 days of the event, the full quoted amount remains payable.
Additional Services- Total cost of services may be adjusted and finalised after the trial, this may incur a further cost- IE if an assistant is required, the call out fee for an assistant is £100+travel..
Travel Expenses- Travel per job is additional, petrol is charged at standard 45p per mile, congestion charge of £15, parking, Train or tube fare additional and taxi if necessary depending on start time or as required due to previous travel arrangements. Should accommodation be required for further afield weddings. The client would also cover this.
Unforeseen circumstances Policy- In the extremely unlikely event that the Artist is unable to attend the Client’s Wedding Day/ Event due to unforeseen circumstances. The Artist reserves the right to appoint another suitable Make Up Artist and Hair Stylist if relevant, in similar Artistry style to attend on the Artist’s behalf to undertake the Make Up Artistry and or Hair Styling if relevant to the best of their ability. If no other Artist can be appointed the Client will be refunded the full balance (monies excluding trial costs, if relevant).
What brands do you use?
Story do not stick to any one name, we use a variety of high quality brands from MAC, Charlotte Tilbury, Nars, Trilogy, the ordinary, Dermalogica and more. We use brands that mix well together to acheive that flawless, long lasting look.
Is it really that important to have a trial?
Crucial! Not only will you be meeting your artist and familiarising yourself with the way they work, whilst taking advantage of your artists skills and being pampered for a few hours. This is the time for you to try out any ideas you may want, to successfully find your chosen look for your occasion. It will also allow you and your artist to organise a schedule for the day, ensuring all hair and make-up is completed in a timely, calm fashion.
I am not happy, but don't want to insult my artist?
SPEAK UP! The trial is an absolute waste of time, if you leave not feeling your look is complete. Not only will you have wasted your time and money, but your artist cannot read your mind and if they do not know you are unhappy and you leave, they cannot change this. Honestly, we will not be offended. We would be more offended if you don't say!
I haven't a clue what I want, can you advise me?
That's what we are on hand for. By using the references you have selected, the syle of your dress and any other accessorize, we will work out what will suit your face shape, style and character. You may have a specific theme you want to use to inspire your look, and by all means this can be incorporated, however subtle or dramatically you want.
Will you travel to me?
We would be happy to travel to you or you come to us, it is totally up to you what would suit. If we are to travel to you, mileage will be calculated and added to the balance of your booking, along with any other travel expenses incurred.
What treatments should I have prior to my Big Day?
You want your skin to be the best it can, we would maybe recommend investing in a course of facials, suited to your skin type. We would be happy to suggest brands we believe to be reliable and which give positive results.
Alot of brides have enquired about having false lashes, I would discourage having strip lashes, as they may not last the day and even look a bit un-natural. I would suggest having your lashes permed and tinted to give them a an extra lift. If you feel this is not enough, experiment with indidual lashes prior to you day, to give you time to decide if they are the look you want, your artist can apply individuals on your trial, to give you an idea of what they'd look like for the day.
(Tinting, perming and individual lashes can be applied at most beauty salons.)